According to the United States Census, there are millions Spanish, French, Creole, and German speakers in the U.S.  These are the Top 5 languages spoken in the US.  By 2060, the U.S. Department of Commerce says, Hispanics will represent 31% of the country's population. Not to mention the hundreds of millions more Spanish speakers who reside from other countries.

Neglecting different languages, customer service cuts you off from a huge potential market for your goods and services. Luckily, we make it easy for you to handle multi-language calls. Best of all, you can get multi-lingual virtual receptionists for your account at no extra charge.

When they call you, your clients, customers and patients expect 24/7 service delivered by professionals who are flexible, responsive, well-trained and friendly. Answering Service Care, Stat Phone Response’s telephone answering service division, is an award-winning industry leader…and that’s just what we do. We give your callers the service and attention they seek, making you and your team look very good in the process. Learn more about our professional answering services for businesses of all sizes and kinds.

Customer support is essential to the long-term health of a business. Making it easy for your customers to contact you and get the help they need will increase customer retention. Most businesses invest substantial time and money in customer acquisition. Supporting those customers with excellent service is a key to keeping them around.

provides multi-tiered technical support outsourcing that scales as your company grows. We supply mid and large sized companies with single-tier customer support that manages queries and solves minor problems. When you are ready to offer a more advanced support system, we have the independent infrastructure to tailor solutions to your business needs and processes.

When emergencies or urgent calls come through, your clients need to be able to reach you no matter what time of day or night. We guarantee a rapid response. Our emergency dispatch agents contact the right person for the right reason at the right time, and at the right location. These agents are specifically trained to respond immediately to time- and mission-critical situations with attention to detail, and follow-through.

• Our Emergency Dispatch Answering Service based in the USA and we provide nationwide services.
• We respond to calls live 24/7.
• We specialize in time- and mission-critical call processing
• We have won national awards for quality and service excellence for the past eight years.
• We sound so much like you, callers won't know they've reached an outside service.
• We tailor our services to fit your exact needs.
• We offer Multi-Lingual/English support.

Each experience impacts the consumer’s perception of your brand. You build credibility every time a potential customer’s question is quickly answered, a new member receives help placing an order or a repeat customer has a hassle-free return. Achieving customer satisfaction in every interaction is vital to effectively improve your customer retention rates.

However, just one inadequate incident often sends shoppers straight to another company. The small loss of this one sale is magnified when you consider the vanished profits on the customer’s future purchases as well as any referrals they may have sent your way. Sharing their negative reviews and ratings on social media further compounds the loss.

Keeping customers happy requires the delivery of consistent, highly responsive services. Customers should walk away from every encounter with your company feeling respected, appreciated and valued. When they do, they not only keep coming back but are also often willing to pay a higher price point for a quality product.  Let us contact your customers after your sales to ensure satifaction to keep them coming back.

If you observe any form of "office hours," it's inevitable that you'll miss some of the calls produced by your expensive marketing efforts. Impatient potential customers are loath to wait until your office opens before placing an order or receiving an answer to a product, service, or policy question. Your competitors will jump at the opportunity for new customers when you aren't there to defend your business.

Our role: Answer your calls 24 hours per day, 7 days per week, 365 days per year.

• Advertising campaigns and marketing initiatives
• Order processing and e-commerce checkout
• Lead qualification, management, and generation
• Product support and customer feedback
• Specialized custom Team routing for your media buys.

Sales can be a difficult process, especially when you're on the road, at a conference, or simply too tied up to take all of the sales calls yourself.

Our SPRing team is trained to land sales, cross-sell, up-sell, and qualify leads. Our capable team soft sells your offerings in a consultative, effective manner and then asks for the sale. We don't hit customers over the head with your attributes; great products and services sell themselves once consumers are educated.

Remember : This is your bottom line we are talking about.  Let us make it count!

More than half of all potential Internet sales are lost when customer questions go unanswered and people aren't sure. It may just be a simple case of a missing piece of information or a buyer who needs reassurance. Adding live chat on your website is an important sales tool in a highly competitive market where providing instant information could drive more business to you.

We politely place your client on hold, call you on a separate telephone line, and then transfer the call once you've answered and confirmed that you are available. Call routing protocols determine where a call is transferred. We regularly connect and route urgent calls for attorneys, doctors, and other professionals during all hours of the day.

An “800-Service” or a toll-free number is a key part of your overall customer service strategy. As a leader in providing answering services to businesses throughout the U.S. we at Stat Phone Response know how important sending a customer-friendly message every day, all year long. We’ve been in business as a family-owned and –Veteran operated answering service call center for many years and we know just how 24/7 your business can be.

It’s true: Whether you use an answering service or not, a toll-free number tells your customers, patients and clients that not only are you open for business, but that you truly care about them and their call.

No matter what your business or where you are physically located, having a toll-free number may make all the difference to your callers.  We have the ability of providing you a number within minutes.